Orders & Shipping
When will my order ship and arrive?
We ship all domestic orders through UPS SurePost, which involves last-mile delivery by USPS. Standard shipping leaves our Los Angeles warehouse within 48 hours, and typically arrives within 8 business days. Orders placed over the weekend and major holidays are fulfilled the next business day.
Where do you ship?
We currently only ship domestically within the United States.
What if I received damaged, defective, or incorrect items in my order?
If you receive a damaged, defective or incorrect item, please contact firstname.lastname@example.org with your order number. We’ll take it from there!
Can I update my address, modify my order, or cancel my order after it has been placed?
If you see an error in your shipping address or want to modify/cancel your order, please contact email@example.com as soon as possible and we'll try our best to help out. We aim to fulfill our orders as quickly as possible and cannot promise that we’ll be able to stop your package from being sent out in time to change the address or cancel.
Returns & Exchanges
What is your return policy?
We accept returns within 60 days of your purchase for a full refund. All return items must be unworn, unwashed and undamaged with original tags still intact. Return shipping is complimentary within the US.
All items are inspected upon receipt to identify potential misuse or abuse of our return policies, and any item in unsuitable condition will be sent back to you.
How do I return or exchange an item?
To initiate a return please contact firstname.lastname@example.org.
Sizing & Other FAQs
What size am I?
Check out our "Size Guide” with detailed product measurements on each product page. Additional fit information is included in the product description and details.
If you have any sizing or fit questions, please reach out to us at email@example.com, we're here to help.
Where are Borough Fitness products made?
We are constantly working to improve on the quality of our products. This means constantly questioning, testing and refining our process so that we can provide our customers with timeless quality pieces that last past a season. Currently, majority of our pieces are made locally within the US. The decision to produce within the US was to ensure that we delivered on our promise to providing quality garments.
What is Afterpay?
Afterpay is a service that offers you the ability to make purchases now and pay for them in four equal installments, due every two weeks, without any interest. The first installment payment is made at the time of purchase.
How do I use Afterpay?
To use Afterpay, just shop our website like you normally would and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order – pretty easy!